Questions and answers

General questions:

• May I use Daum PotPlayer in the commercial organizations?

• To establish a player, it is necessary to possess the rights of the administrator?

• Where to download Daum PotPlayer?

• Daum PotPlayer supports 64-bit OS?

• On what OS it is possible to establish Daum PotPlayer?

Questions on Daum PotPlayer use:

• Is there a function of “sound recording» Daum PotPlayer?

• PotPlayer is updated automatically or it is necessary to download each time the new version?

• Where in a player it is possible to change or disconnect “combinations of keys”?

• How frequently updated Daum PotPlayer?

• How to make a snapshot of the reproduced video file in PotPlayer?

 

Answers to common questions:

Can I use Daum PotPlayer in commercial organizations?

Yes, Daum PotPlayer – is a completely free program. You can use it on any computer. You do not need to register or pay for Daum PotPlayer.

To establish Daum PotPlayer, it is necessary to possess the rights of the administrator?

Yes. As a rule, users have no right to install any programs without the rights of the administrator.

Where to download Daum PotPlayer?

Download the newest the version of the program it is possible here

Daum PotPlayer supports 64-bit OS?

Yes, in Daum PotPlayer was included version for 64-bit OS. Download which you can it at this link

On what OS it is possible to establish Daum PotPlayer?

Daum PotPlayer supports the following OS: Windows Xp, Windows 7, Vista. For each OS it is possible to establish both 32, and the 64-bit version.

Answers to questions on Daum PotPlayer use:

Whether there is Daum PotPlayer “sound recordings” function?

Yes, it can be found by right-clicking on the player and select the “Audio” -> “Sound Recording” -> “Sound Recording …”, or use the keyboard shortcut «shift + G». The sound can be written down in various formats: mp3, ogg, waw, aac, ac3.

PotPlayer is automatically updated every time or you need to download the new version?

PotPlayer developers have made sure that the user himself could choose the most suitable option to update the player. This feature can be found by pressing F5 -> «General Settings” -> “Automatic Updates”.

Where in a player it is possible to change or disconnect “combinations of keys”?

To disable, change or add any shortcut key you need to press F5, go to the “General” -> “Keyboard Shortcuts” and there choose the desired action.

How  is often updated Daum PotPlayer?

This player is updated one or several times a month. You can track updating in the player having pressed F1–> “History of updating” or on an official site

How to make a snapshot of the reproduced video file in PotPlayer?

To take a screenshot or record a portion of the video being played, you must do the following: right-click on the player and select “Video” -> “Picture” and there is select the desired function or activate the player with one click and press the hotkey «K» .

 

103 comments on “Questions and answers

  1. Kay

    Just discovered this player and love the performance and options, but does it support playback in HMDs like the Oculus Rift? I couldnt find a way to enable it.

    Reply
  2. Jack

    On most, if not all my videos I have two diagonal strips, like large pixels, or a staircase. Between the lines the video is clearly a different colour. Its very noticeable. Could you tell me why its doing this and what setting i have to change to fix this ASAP please!

    Reply
  3. James Neutron

    Hi,
    Inquired some months ago asking if PotPlayer supported edit decision list (EDL) jumps (the ability to use a listing to jump from one time setting to another time setting in a video, and the ability to do lots of them), and was informed it didn’t, but had a built in function that could be used. Finally got to download it, and located the ‘Playback’, ‘Skip’ setup. It does appear to support a listing, and also supports milli’s, which is great, but it doesn’t appear to offer a method to save the settings as a file so they can be utilized with a particular video file.

    Would you please advise if PotPlayer can support this, and if so, where is the info obtained?
    (I currently use the M3U files with VLC Player, which work great, and was hoping PotPlayer provided the same type of functionality.)

    Thank You…

    Reply
      1. Yo' mama

        If you can’t even understand the difference between a question and a complaint you should go away and learn. While you’re at it, try to grow up.

        Reply
  4. dean

    DON’T BOTHER WITH THIS S**T.. SUPPORT IS ZERO GRADED… YOU’LL GET DIDDLY SQUAT SUPPORT FROM THE DEVS, THEY REALLY SUCK S**T AT RESPONDING TO ANY PROBLEMS. THE EMAIL ‘ahahalive@daum.net’ IS A BULLS**T EMAIL ON THEIR WEBSITE AND GETS RETURNED BY THE POSTMASTER.
    REALLY PEOPLE IF YOU’RE LOOKING FOR ANSWERS YOUR PROBABLY BETTER ASKING A MUSLIM WITH A BOMB STRAPPED TO HIS BACK!!
    SUPPORT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  5. Markos Kastanis

    23/12/2017. Latest pot player update highly problematic. All radio stations pause inexplicably after 5-10 minutes. Very annoying. Uninstall immediately, clean up remaining files and reinstall with older install file, if you have one. Deactivate update. All well now. Still the best player, without the update though. Should be more careful over there at headquarters. Are the programmers listening?

    Reply
  6. Rob

    I’ve been using Pot PLayer for some time, and now it won’t play media files that have the .WMV extenstion, ive uninstalled, reinstalled, updated, to no success

    Reply
  7. Anthony

    Thank you for your excellent program!
    I discovered it today as recommended on a youtube.
    Please let me know whether the playlist could be saved, and how to do it.
    Best Regards

    Reply
  8. deep

    Please enable the feature to accept swf file as logo. like it was in version 1.6.
    i want to enable “potanime.swf” as logo.
    it is enabled in 32 bit version but not in 64 bit version.
    So Please look into it. thanks

    Reply
  9. sbkarma

    i have problem with potplayer
    4k resolution video play smoothly in potplayer but
    its sound doesn’t work with 4k video
    but does work with normal video upto 1980*1080
    so what can i do to play sound in 4k videos
    plz inform me what can i do

    Reply
    1. sbkarma

      i have problem with potplayer
      4k resolution video play smoothly in potplayer but
      its sound doesn’t work with 4k video 3840*2160
      but does work with normal video upto 1980*1080
      so what can i do to play sound in 4k videos
      plz inform me what can i do

      Reply
  10. ForsakenHeart

    I wish that potplayer can remember subtitle/audio sync state for individual files….I used to play videos on SMPlayer and it had this feature

    Reply
    1. This ? Guy

      At my old school, we used to remember the subtitle/audio sync state for individual files. GREAT! Then, GO BACK THERE a shut up with your waste-of-time ForsakenCompaints.

      Reply
    1. This ? Guy

      Eres divertido. El jugador está en ruso y no lo entiendes, así que publica tu comentario en español para mostrar tu estado de molestia. Inteligente, pero ha caído en oídos sordos; sin mencionar el hecho de que siempre hay un mexicano dentro de los brazos para traducir para ti si no entiende ya.

      Reply
  11. jose

    por favor urgente, codecs para AVI, no me reproduce, solo el audio, socorrooooooooo, alguien que me dé bolaaaa

    Reply
  12. Mr. Lee

    I love the player , it has it’s variances , but the quality of playback video and sound is great . The only issue I have is the variance of not integrating in windows so as to set up as auto default player and auto play play a dvd . I(t does not even offer me the choice of setting potplayer as the primary . Any other player I try set itself into the choice menu but potplayer doesn’t ????? As is I have to open my pc options and drag the listed dvd to the player or open the drop down menu and select OPEN DVD then title . I would really love it to be set as default and auto play 🙂

    Reply
  13. ae

    why can not we add the subtitle search site we want? Does our country have no subtitles sites?
    Settings and the right-click menu are very complex and need to be more useful, reaching a menu takes almost a minute
    Thank you

    Reply
    1. This ? Guy

      You can if you would take that minute and search your preferences.

      click the drop down menu in upper left it says “PotPlayer v”
      on the left-hand side, expand the “Subtitles” menu
      click the tab at the top right that says “Subtitle Searching”
      click “Add” underneath the text box and fill in the two boxes with your preferred engine

      Wow. I didn’t even break a sweat.
      Stop whining and become more proactive.
      Lazy fuck.
      Have a great day.

      Reply
  14. Ross

    Discovered this after using MPC-BE for many years.
    Love Potplayer now but I would like to make a feature request:
    WASAPI release audio device when idle. MPC-BE releases the audio device when paused or stopped and I find this very handy. Please can you forward this request to the devs.
    Thanks

    Reply
  15. Ross

    Full screen exlusive is not working for madvr/madshi. Set in madvr settings and Potplayer video settings.

    Reply
  16. hamid mazuji

    uh, stupid question, maybe. can i download a paid version ? or, where is the ‘donate’ button ?
    i am not unhappy with the free version,
    really looking for version where there is no bias based on the money system

    Reply
  17. Phil Richards

    I’ve been trying to record using the screen capture, but what I get is a choppy, almost stop motion quality video. I’ve tried using the PIP screen to record from, but I can’t get that to work at all. Part of the problem may be that when I check the PIP box in preferences, it doesn’t stay checked. Any solutions as to how I can get a useable video recording from screen capture?

    Reply
  18. ahmadi

    Hi
    pleas help
    what time play the program to in errored: potplayer.dll ivgs modified or hacked…
    I dont play and fun of in the program
    ):

    Reply
  19. arty

    this is a copy of some errors i get whilst trying to play files any suggestions or help would be appreciated

    ile Source (Async.)::Output

    ==========================
    Unable to get video/audio data.
    ==========================

    Media Type 0:
    ————————–
    Unknown

    [AM_MEDIA_TYPE]
    majortype: MEDIATYPE_Stream {E436EB83-524F-11CE-9F53-0020AF0BA770}
    subtype: Unknown GUID Name {08E22ADA-B715-45ED-9D20-7B87750301D4}
    formattype: TIME_FORMAT_NONE {00000000-0000-0000-0000-000000000000}
    bFixedSizeSamples: 1
    bTemporalCompression: 0
    lSampleSize: 1
    cbFormat: 0

    ==========================
    Unable to get video/audio data.
    ==========================

    Media Type 1:
    ————————–
    Unknown

    [AM_MEDIA_TYPE]
    majortype: MEDIATYPE_Stream {E436EB83-524F-11CE-9F53-0020AF0BA770}
    subtype: TIME_FORMAT_NONE {00000000-0000-0000-0000-000000000000}
    formattype: TIME_FORMAT_NONE {00000000-0000-0000-0000-000000000000}
    bFixedSizeSamples: 1
    bTemporalCompression: 0
    lSampleSize: 1
    cbFormat: 0

    Reply
  20. Karmamole

    I need a bit of help! I want to Record Video WITH subtitles, which I’ve done before with PotPlayer but now I can’t get it working. When I record, it doesn’t record the subtitles! What options do I need to set?

    Reply
  21. MIKE FALCONER

    HELLO I AM TRYING TO GET SOME HELP BUT THERE ONLY SEEMS TO BE A STANDARD Q AND A WHICH DOESNT COVER MY ISSUE!, I RECENTLY INSTALLED POT PLAYER ON MY LAPTOP AND IT WORKS EXTREMELY WELL! HOWEVER I SOMETIMES NEED IT TO RUN ONLY ON THE COMPUTER, IT WILL NOT DO THIS WHILE THE HDMI CABLE TO THE TV IS PLUGGED IN SO I HAVE TO KEEP UNPLUGGING THE HDMI CABLE EVERY TIME I WANT THE VIDEO TO COME UP ON THE COMPUTER SCREEN, PLEASE CAN YOU TELL ME HOW I CAN GET THE VIDEO TO PLAY ON THE COMPUER WHILE THE HDMI CABLE TO THE TV IS STILL PLUGGED IN?

    Reply
  22. David

    Just discovered player. Very nice but I need a couple of things for my use.

    I am not sure this is the place to ask if it does this.

    I need the actual player part (not the video frame) to be larger so that the play, next, and previous buttons are bigger.

    The actual playlist to have bigger fonts so the titles can be seen from a distance.

    After a song is played, it naturally stops when finished.

    I need it to go to the next song on the playlist and stop there until I hit play.

    At the moment it goes to the next song okay but starts playing. I need it to stop until I manually play it.

    Reply
  23. evans

    I love the Player, best ever except for one thing, PLEASE put a shortcut for repeating the song currently playing! of all shortcuts to omit tht was the worst idea!

    Thanks in advance

    Reply
  24. Hossein Ghiasi

    Hello, How can I resolve this problem ?!

    unhandled exception occurred[0xC0000094@0x000007FEC708181A] at
    potplayer64.dll
    Additional exception information has been stored locally
    and this application will be terminated.

    Reply
  25. Julien

    Hello,

    I have a mkv movie with subtitles included but SPECIAL CHARACTERS (é, è, ç, etc…) are all replaced by a square.
    When I open the same file with VLC, it handle the special characters.

    What can I do in Pot Player preferences to show them ?

    Reply
  26. Thaka

    Question 1
    Is it possible to save one or more A-B sections in a play list?
    I ticked “Save as PBF file” but when I replay the DVD the A-B sections disappear.

    Question 2
    Is it possible to play A-B sections i a A-B Play List?

    Reply
  27. Joe

    I have just installed the player and all video on the television is stable but it is very jittery on the player. Is there an adjustment that needs to be made for this?

    Reply
  28. John

    Just after a WinX update I noticed a black border (with round corners) on all programs/apps windows that are on top of PotPlayer. I’ve gone through preferences several times but cannot find a “border” setting. Any helps? TIA.

    Reply
  29. Hamadan

    Suddenly my Pot Player actived AB repeat that i never used
    and that cant disabled
    how to permanently disable AB repeat?

    Reply
    1. Oz

      I have this exact problem and want to disable abr permanently.

      Actually I switched from mpc to potp recently and used to use “b” key to minimize mpc.
      It seems like that is whats triggering ab repeat thing on potp.

      Reply
  30. Francisco

    Hello ! Where can i find commands to use with Potplayer in command lines ? I search this information whitout success.

    Reply
    1. This ? Guy

      No mames, guey! Why on earth would you want or need to use the command prompt in order to use PotPlayer!? That’s absurd. I wouldn’t expect that to be an option in the near future or, hmm, ever. ?

      Reply
      1. Drew

        Because some of us want to start it as a task, so that it automatically starts playing full screen stuff from a playlist.

        Reply
    1. This ? Guy

      Congratulations! You just did! And you only get one. Womp. Womp. Bloop. Sorry not sorry and all that jazz. Happy Hump Day! ?

      Reply
  31. Gabe

    Playing an 1080p mp4 video where a computer screen is displayed and I can’t read the text on the computer screen. Views fine on SMB Player. What setting will fix this?

    Reply
  32. mike

    How on earth can I download skins, I look at the skin and click the download link and all that does is take me to the Potplayer download page, and not to the .dsf files. Yet another website where there is a perfectly good app but you are left exasperated trying to do the simplest of things

    Reply
  33. Nevermind

    Hello,

    I generally enjoy the player, but I have one issue with repeat playback.
    I want it to be shuffle, and I’d like items to repeat within the playlist (so in a playlist of A, B, C, I would like an option for it to play C B B A), however no matter the settings I set up, it seems to ‘grey’ out all items in the playlist before repeating it.

    Is there a way to change it?
    Thank you,

    Reply
    1. averebazmadar

      You can disable file repeating. I try to tell you how although my menu is not in english 😀

      So Right click > Playing or Play or something like that > There is something like “repeating playback”. Or simply make a shortcut for it, I do the same.

      Hope it helped.

      Reply
  34. DesolatePsyche

    Hi,

    Does anyone have tips how set up logitech z906 speakers for PotPlayer ?
    I want to utilize surround fully as possible.

    With DTS it’s easy. If movie/series uses DTS encoding my z906 “decode” lights up.

    But if movie is anything else than DTS. Meaning AC3 etc… my decode doesn’t light up.

    So question is, what is the best way to fully utilize my 5.1 set-up ?

    Reply
  35. averebazmadar

    Does anyone know how to disable the one click play/stop? In the past it took two clicks. Now when I just click the player to be focused, it stops playing. I click again and it resizes the window. It is sooooooo frustrating 😀 There is no shortcut option for this. Any solution?

    Reply
  36. Robyn Shaw

    Is there a way to get PotPlayer to list all files in a selected folder on startup so that you can select which file you want to play. Like a playlist that automatically scans a folder for files & adds them. If so how do I do this?

    Reply
  37. James Arthur

    Hi there! Can someone tell me what does “Show auto-generated subtitles”, under “Preferences -> Subtitles -> Language/Sync/Other” mean? Thanks!

    Reply
  38. Easydoor

    I have a question about screen reader what is activated at me in option: F5 -> Accessibility -> TTS Engine (I chosed one of..)
    It working evrything nicely, but if Im using the “right arrow key (5 Seconds Forward)” and skip let it say 4minutes and then pause, I need to wait all the subtitle to read in this 4minutes waht is very frustrate. Is there any shortcut combination key to stop TTS (clear that filled buffer of 4minutes) and when I unpaused to start reading from actual subtitle?
    Thx for help

    Reply
  39. ez

    Latest version 1.7.18958 for 64-bit Windows – I’m unable to decline Avast install. If i decline, the menu round robins back to the install Avast menu. ??

    Reply
  40. ham

    when i put 2 subs in PotPlayer, a button appear “Select Stream ”

    How can i have this button Permanent?

    Reply
  41. Jan

    Fuck you ass hole mother fucker
    You destroyed my system with you fucking Pot paler attached a anti virus (virus it self).
    Why do you do that mother fucker.
    Are you looking for fucking Money.
    Fuck you
    Fuck you
    Fuck you
    Fuck you

    Reply
  42. eric

    Hello , Thank you for this product, I wondered if there is a way to rotate videos that are sideways ? Thanx

    Reply
  43. Engin Albayrak

    Hello, I have made a new turkish translation for Pot player. But, I can’t find where to send it. Can You help me please?
    Thanks.

    Reply
  44. bruno

    —————————
    Alert
    —————————
    Unhandled exception occurred[0xC0000005@0x000007FECB2FA988] at PotPlayer64.dll

    Additional exception information has been stored locally

    and this application will be terminated.

    —————————
    Aceptar
    —————————

    Reply
  45. SAFEEM MOHAMMED

    global shortcut is working fine in word processor.
    QUERY: as video is playing is there any option to highlight the text of word process. it will be easy for proof reading and editing

    Reply
  46. joe o sullivan

    I’m got a notice to update potplayer, and when I do I get to the screen with the option to install some stupid additional software, Mcafee or something. That’s all fine but when I click decline it takes me back to the previous screen. Basically I can’t install the update without installing the additional software.
    I’m NOT going to be forced to install additional software! I’ll uninstall potplayer, and never use it again before I do that.
    First of all, trying to force additional software on users is a scummy thing to do.
    And second, if the creators of potplayer will stoop to this level then god knows what else they’ll do.
    I no longer trust this program now.

    Reply
  47. Igor

    Hi, trying to add folders with module tracks (xm,s3m,mod,it,mus and etc.), player support most of them, but when I trying to add folders in playlist they dont add-in. And will be great to add folders from explorer context menu (right-click).
    Also when starts video mode and back to music player mode windows: player-box and playlist-box show randomly , magnet-windows doesnt work properly.

    Reply
  48. Huw Jones

    Is there a way to control the playback by scrolling the mouse wheel? As in to scroll backward and forward using the mouse wheel

    Reply
  49. hamidreza

    Hi thanks for your grate software I’m using screen reader to work with computer. I want to know if is possible to read subtitles with screen reader? I’m using Nvda.
    if no can you give your apis to nvda developers to make it possible?
    best.

    Reply
  50. Sunny Chatterjee

    Till last night I was being able to run all videos and audios easily on pot player but today in the morning I faced new problem. All the movies there in my computer are running fine but there is no sound at all. I checked the sound systems of my computer and then after I checked the audio settings properly within what player. Almost all the options in the audio setting where clicked on the recommended option and the mute option was even. The sound was 100%. But still there is no sound. On the other hand all other video players like VLC Player Media Classic player and KMPlayer for working fine. Even I tried to solve this sound issue by uninstalling pot player and then after download a new free version of pot player and install it again. Still there is no sound. Somebody please help me.

    Reply
  51. sharif shah

    Hi, I am facing problem. When playing usb tv stick. Then shows a massage “can’t use video device.”

    Please tell me what is the procedure, how to fix the problem.

    Reply
  52. Pulse

    I have tried looking for my answer, but to no avail. I may not have the right vocabulary, as i’m older and just want a player. I really like this player for it’s playlist abilities and random function. The question i am trying to find an answer for is about the playlist. The playlist remembers which items have been played, and keeps them grayed out so as to not play them again, which is amazing! However, as i add new items shows, it will play all of them in a row because the rest of the playlist is grayed out. Is there a way to reset the playlist to “new” without deleting it and remaking it? Thank you for any responses and help anyone may provide.

    Reply
  53. Farzin

    Why does this message appear in the new version? I also installed the codec
    HEVC/265 decoding is not supported in S/W mode

    Reply
  54. pmshah

    Why is it trying to access some site at t1.potplayer.xxx…. every time it starts? My security software blocks it every time but it is irritating as hell.

    Reply
  55. anuj sharma

    how to make accessible latest Daum Pot player 1.7.0.0 menu are not accessible with screen reader when i press application key it’s read nothing old version was supported

    Reply

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